Shipping Policy – VIVOLIVING LIMITED

Last Updated: 22 August 2026

We aim to make your shopping experience as simple and reliable as possible. This Shipping Policy explains how orders are processed, shipped and delivered to our major markets worldwide.

Shipping Locations

We currently ship to major countries worldwide, including the United Kingdom, United States, Europe, and Australia..

Delivery availability may vary depending on your location and the products ordered. Certain remote or restricted locations may require additional delivery time or may not be eligible for some shipping services.

If we are unable to deliver your order to the address provided, we will contact you as soon as reasonably possible.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully received and confirmed.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During peak periods, promotional events or public holidays, processing times may be longer than usual.

Once your order has been dispatched, you will receive a shipping confirmation where applicable.

Shipping Options and Delivery Times

Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.

Estimated delivery times are:

Standard International Shipping: approximately 7–14 business days after dispatch.
Express International Shipping: approximately 3–7 business days after dispatch, where available.
Delivery to regional or remote areas may take longer.

All delivery timeframes are estimates only and are not guaranteed. Delays may occur due to circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, operational disruptions or other unforeseen events.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on factors such as your delivery location, selected shipping method and order details.

From time to time, we may offer free or discounted shipping promotions. Any eligibility requirements or exclusions will be stated as part of the relevant promotion.

Where membership benefits include free shipping, such benefits generally apply to eligible Standard Shipping only unless otherwise stated. Express delivery, remote-area surcharges, oversized items or other special delivery services may be excluded.

Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier’s system.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your shipping details carefully before completing your purchase.

If you notice an error in your delivery address, please contact us as soon as possible. We will make reasonable efforts to update the address before dispatch, but we cannot guarantee that changes can be made once an order has been processed or shipped.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be resent.

Delivery Attempts and Unclaimed Parcels

Depending on the carrier and delivery method, a parcel may be left in a safe location, redirected to a collection point, or returned to the carrier’s facility if delivery cannot be completed.

Customers are responsible for following any collection or redelivery instructions provided by the carrier.

If a parcel is returned to us because it was not collected within the carrier’s required timeframe, reasonable additional shipping charges may apply if you request that the order be resent.

Delayed or Missing Deliveries

If your order has not arrived within the expected delivery timeframe, please check the tracking information first.

If tracking has not updated for an extended period or you believe your parcel may be lost, please contact us and we will assist you in investigating the delivery with the relevant carrier.

Shipping delays caused by carriers or circapplicable consumer protection regulations.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number together with photographs of the parcel and affected products where possible.

We will assess the issue and provide an appropriate remedy in accordance with our Refund & Returns Policy and applicable applicable consumer protection regulations.

Authority to Leave

Where an order is delivered under an Authority to Leave or similar service, the carrier may leave the parcel at the delivery address without obtaining a signature.

Availability and conditions for Authority to Leave depend on the carrier and delivery service used.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, carriers, business operations or applicable requirements.

The version published on our website at the time of your order will apply to that order unless otherwise required by law.

If you have any questions about shipping or an existing order, please contact us through the contact details provided on our website.

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded under the applicable consumer protection regulations.