Refund and Returns Policy – VIVOLIVING LIMITED

Last updated: August 7, 2026

We want you to love your VIVOLIVING pieces. If something isn’t right, we’re happy to help.

Returns
We accept returns within 28 days of the delivery date.

To be eligible for a return, items must be:

Unworn, unwashed, and in original condition
With all original tags attached
In the original packaging, where applicable
Free from makeup, perfume, or other signs of wear
Return Shipping
Return shipping costs are the responsibility of the customer, unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping method.

Return Address
Once your return is approved, please send the item to:

VIVOLIVING LIMITED
Office 20718, 182-184 High Street North
East Ham, London, United Kingdom, E6 2JA

Non-Returnable Items
For hygiene and quality reasons, the following items cannot be returned:

Worn or washed items
Items without original tags
Items marked as final sale
Gift cards
How to Start a Return
Email us at vvshop.ym@qq.com with your order number and the items you’d like to return.
We’ll review your request and send you return instructions.
Pack the items securely with the original tags attached.
Ship the package to the return address above using a trackable shipping method.
Refunds
Once we receive and inspect your returned items, we’ll notify you by email. Approved refunds will be processed to your original payment method within 5–7 business days.

Shipping fees are non-refundable unless the return is due to a mistake on our part.

Exchanges
We offer exchanges for a different size if the item is in stock. To request an exchange, email us at test@test.com within 28 days of delivery.

If your desired size is unavailable, we’ll issue a refund instead.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at vvshop.ym@qq.com within 7 days of delivery. Include your order number and clear photos, and we’ll arrange a replacement or refund at no extra cost.

Please contact customer service before returning any goods.